If you would like to Freeze your membership for up to 3 months in any 6 month period you can do so completely free of charge. When your membership is frozen your monthly payments are paused and your access to the gym is temporarily suspended. Your freeze will start and end on your regular monthly Direct Debit date.

To request a freeze, please complete the form below but please note we require 14 days’ notice in order to freeze your Direct Debit.

We’re sorry to hear you’re thinking of leaving. We’re here to help, whatever you decide. If there’s anything we can do to make your experience better, we’d love the chance to chat. Whether it’s answering questions or resolving any concerns, our team is here for you.

Still want to cancel your membership? Please fill out the form below, and one of our team members will be in touch via email to assist with processing your request. Be sure to check your inbox regularly.

Please provide 30 days’ notice for cancellations, and your final payment may still be collected during this time.